Fabbri offer full industry leading pre and after sales technical support.
Congratulations on the purchase of your new Fabbri. All of our products are of high-quality craftsmanship, manufactured in first-class materials and subject to a thorough quality control process. That is why we are convinced that you have purchased a product that will function problem-free for many years to come.
Should a problem arise, however, you are naturally guaranteed the best possible service available. In addition to the rights you have in accordance with the ordinary rules of the Sale of Goods Act, Fabbri provides a 1 year right to submit claims from the date of purchase. You must save your original receipt with purchase date as proof of the date of purchase.
The complaint entitlement covers the basic construction of the stove such as panel components, welding, etc., and includes components which must be replaced or repaired in accordance with Fabbri's evaluation. Wear parts are not covered by the guarantee.
The complaint entitlement is given to the first buyer of the product and cannot be transferred (except in connection with resale).
The complaint entitlement is only valid in the country to which the product was originally delivered.
Shipping and handling expenses incurred when sending the stove or individual parts for replacement or repair will not be covered by Fabbri.
Certain things are not covered by the guarantee, and the right to invoke lack conformity may lapse if the stove is not maintained and operated in accordance with the instructions. Among other things, this applies to the following:
Incorrect fitting, installation or connection of the appliance.
Incorrect operation, incorrect use or misuse of the appliance.
Fire, accidents or similar situations.
Repairs carried out by others than Fabbri or authorised distributors.
The use of spare parts not manufactured by Fabbri.
Lacking or inadequate service and maintenance.
Changes made in the product or its accessories in relation to the original state and construction of the appliance.
Construction modifications made to the appliance.
If the serial number of the appliance has been damaged or removed.
Deterioration of wearing parts and moving parts.
Costs in connection with any dismantling and reassembling the appliance.
Extra costs of any kind and any consequential damage that may occur.
If surface treatment is lacking on the factory’s behalf, this should become apparent after the first few firings. In other respects, no claims will be accepted related to the lacquer.
A number of parts of your appliance are designated as wear parts and are therefore not covered by the right to invoke a lack of conformity.
Wear parts include:
Heat insulating material. Either fireproof stone or special panels made of vermiculite.
Smoke deflection plates.
Cast iron parts at the base, such as the grate.
All moving parts.
Damage to wearing parts will only be covered by the guarantee if the buyer can show that the damage was present when the stove was delivered.
Service & maintenance
We recommend that you maintain the appliance and comply with the recommended inspections called for in the user instruction manual. This will help to ensure that the product functions problem-free.
All claims must be directed to the dealer from whom the appliance was purchased. Fabbri does not accept claims directly from the end-user.
Before registering a claim, you should inspect your Fabbri appliance for possible faults that you yourself can rectify; consult the enclosed user instruction manual as needed. Should your claim and repair demand prove to be unwarranted, you will be invoiced for the related costs.